Support & FAQs
Flare API Portal on Google Cloud Marketplace is our independent offering of the API Portal. By using Google Cloud Marketplace to access the Flare API portal you will:
- have a post-paid plan
- be billed for subscription fees and API usage through Google Cloud Marketplace
- manage your subscriptions through Google Cloud Marketplace
- receive an API key through the marketplace onboarding process
By contrast, customers who register with this portal (api-portal.flare.network) directly will:
- have a pre-paid plan
- need to have sufficient balance each month for recurring and usage fees by ways of topping-up their balance
- manage their subscriptions and apps through this portal
It is important to note that these are two different and independent channels to manage your subscriptions, billing and API keys. To prevent any possibility of double billing, we do not allow the same email to be used for accounts subscribed through Google Cloud Marketplace and api-portal.flare.network.
If you are an existing customer of API Portal offering either through Google Cloud Marketplace or directly with api-portal.flare.network and want to change the platform, please use a different email or contact our support.
Technical documentation, FAQ and support form on this website are common to both platforms.
For customers of api-portal.flare.network
- All plans are pre-paid. When you purchase a subscription plan you are charged a one-time setup fee for that plan. This fee is deducted from your prepaid balance immediately after purchase.
- Your usage fees are deducted from your balance whenever you use the APIs in real time.
- At the beginning of each month you are charged recurring monthly fee for the plan. The first monthly payment is prorated (the initial amount is lowered depending on which day of the month you made the initial purchase).
- All of the fees are deducted from your prepaid balance so make sure your balance is sufficient at all times. If your balance is too low the account is temporarily disabled.
- We currently support Paypal for balance top-ups.
For customers of Flare API Portal on Google Cloud Marketplace
- All plans are post-paid. You manage your subscription through the Google Cloud Marketplace console. You are billed a monthly fee plus usage fees at the beginning of each month by Google.
Special case of Websocket fees
- Connecting to a Websocket endpoint has a multiplier cost of 100x the regular price of an API call. You are not charged for data transfers over Websockets. Each API node can have internal rate limits that are different from the subscription plan limits.
For customers of api-portal.flare.network
- Register an account on the API portal.
- Top-up your pre-paid balance in My Account->Manage Subscriptions->Prepaid Balance.
- Buy one of the plans.
- Register an application.
Once you do the steps above you will receive an API key. You can find the key under your application details in the Consumer Key field.
- You must provide this key when calling an API by using the following HTTP header: x-apikey: <my-consumer-key>
- If your client does not support custom headers you can also use a: ?x-apikey= query parameter
For customers of Flare API Portal on Google Cloud Marketplace
You will receive an API key via email as part of the onboarding process.
- You must provide this key when calling an API by using the following HTTP header: x-apikey: <my-consumer-key>
- If your client does not support custom headers you can also use a: ?x-apikey= query parameter
Consecutive requests may hit any of our multiple API nodes and there is no guarantee the same node server returns the request for a specific client. The nature of the blockchain is such that each node can be in a slighlty different state even when fully synced, giving you different answer for the same request. We support best-effort sticky sessions by client IP.